If the driver doesn't have a green checkmark, then follow these steps: In the system tray, right-click on the speaker icon, and then choose Sounds.Ĭheck if Teradici Virtual Audio Driver has a green checkmark.Verify that the Teradici Virtual Audio Driver is configured as the active Playback device by following these steps: The driver must be listed under the Sound, video and game controllers section in Device Manager.Ĭonfigure Teradici Virtual Audio Driver as the active playback device Choose Teradici Virtual Audio Driver, and then choose Next.Under Copy manufacturer's files from, choose Browse, and select the following file: C:\Program Files\Teradici\PCoIP Agent\drivers\TeraAudio.Choose Show All Devices, and then choose Next.Select Install the hardware that I manually select from a list (Advanced), and then choose Next.In the Welcome to Add Hardware Wizard window, choose Next.Choose Action, and then choose Add legacy hardware.If the driver isn't listed in this section, then use these steps to install the driver: The driver must be listed in this section. Then, choose (double-click) Sound, video and game controllers. To verify, open Device Manager on the WorkSpace where you have issues in your Windows PC. If you still have audio issues after the initial checks, check if the Teradici Virtual Audio Driver is installed on the WorkSpace. Install Teradici Virtual Audio Driver on your WorkSpace To check the RTT to the various AWS Regions from your location, use the Amazon WorkSpaces Connection Health Check. If the RTT is between 100 ms and 250 ms, then the user can access the WorkSpace, but the performance is degraded. Be sure that the round-trip time for your WorkSpace client is less than 100 ms.Reboot your Workspace to check if the issue is resolved.
Be sure that you're running the latest WorkSpaces client application.To troubleshoot audio issues in your WorkSpaces application, do the following:
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